Welcome to FCCVI

Filipino Community Council of
Victoria Incorporated

Standard 7 - Human resources

Consumer outcome

  • I get quality care and services when I need them from people who are knowledgeable, capable and caring.

Organisation statement

  • The organisation has a workforce that is sufficient, and is skilled and qualified, to provide safe, respectful and quality care and services.

Requirements

  • The organisation demonstrates the following:
    • the workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and services;
    • workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture and diversity;
    • the workforce is competent and the members of the workforce have the qualifications and knowledge to effectively perform their roles;
    • the workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards;
    • regular assessment, monitoring and review of the performance of each member of the workforce.

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