I feel I belong and I am safe and comfortable in the organisation’s service environment.
The organisation provides a safe and comfortable service environment that promotes the consumer’s independence, function and enjoyment.
The organisation demonstrates the following:
the service environment is welcoming and easy to understand, and optimises each consumer’s sense of belonging, independence, interaction and function;
the service environment:
is safe, clean, well maintained and comfortable; and
enables consumers to move freely, both indoors and outdoors;
An organisation’s service environment means the physical environment through which care and services are delivered, but does not include an individual’s privately owned or occupied home at which inhome services are provided.