Welcome to FCCVI

Filipino Community Council of
Victoria Incorporated

Standard 5 - Organisation's service environment

Consumer outcome

  • I feel I belong and I am safe and comfortable in the organisation’s service environment.

Organisation statement

  • The organisation provides a safe and comfortable service environment that promotes the consumer’s independence, function and enjoyment.

Requirements

  • The organisation demonstrates the following:
    • the service environment is welcoming and easy to understand, and optimises each consumer’s sense of belonging, independence, interaction and function;
    • the service environment:
      • is safe, clean, well maintained and comfortable; and
      • enables consumers to move freely, both indoors and outdoors;
  • An organisation’s service environment means the physical environment through which care and services are delivered, but does not include an individual’s privately owned or occupied home at which inhome services are provided.

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