I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and wellbeing.
The organisation demonstrates the following:
each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that:
is best practice; and
is tailored to their needs; and
optimises their health and wellbeing;
effective management of highimpact or highprevalence risks associated with the care of each consumer;
the needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved;
deterioration or change of a consumer’s mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner;
information about the consumer’s condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared;
timely and appropriate referrals to individuals, other organisations and providers of other care and services;
minimisation of infectionrelated risks through implementing:
standard and transmissionbased precautions to prevent and control infection; and
practices to promote appropriate antibiotic prescribing and use to support optimal care and reduce the risk of increasing resistance to antibiotics.